A Process Model for Analyzing and Visualizing Social Media Data

Social media use is exploding and services like Facebook and Twitter have enabled new forms of human collaboration. Researchers from the University of Maryland, Human Computer Interaction Lab and Microsoft (Derek L. Hansen, Dana Rotman, Elizabeth Bonsignore, Nataša Milić-Frayling, Eduarda Mendes Rodrigues, Marc Smith, Ben Shneiderman, Tony Capone) take a look at how Social Network Analysis tools can help practitioners make better sense of social media data.
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